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Quality Manager

​POSITION DESCRIPTION

POSITION TITLE:  Quality Assurance Manager                 TODAY’S DATE:  10/30/2018

 DEPARTMENT:  Quality Assurance                                 

Manager: Divisional Quality Manager 

HUMAN RESOURCE MANAGER:  Karen Clontz

REASON FOR ACTION:

The statements included in this Position Specification reflect, in general, the duties 

and responsibilities of this position and are not to be interpreted as being all inclusive.                                                                                             

SUMMARY STATEMENT:

Coordinates QA department personnel & QA activities on a daily basis and prepares long range plans.  Leads, supports, and oversees the development, implementation, maintenance, and continuous improvement of the Quality Assurance function.  Ensures QA procedures followed..  Develops strategic plans, policies, and procedures to ensure a maximum impact towards customer satisfaction. Serves as chief factory administrator of the company’s Quality Assurance Program

 PRIMARY RESPONSIBILITIES/ACCOUNTABILITIES:

Conduct process capability studies with new and existing suppliers

Conduct  Lean work habit groups for production engineering to produce enhancements

Compile statistical data for Pareto chart evaluations

Responsible for quality training for new and existing employees aimed at external customer satisfaction.

Collect and evaluate data, presenting recommendations for quality standard improvements in Pareto chart form

Assists with training of new QA Inspectors; oversees new employee progress through feedback

Facilitates identification of areas which are in need of quality improvements

Works with all levels of the organization to promote the company quality goals

Direct  the use of quality tools to check conformance to standards and requirements

Assists as a problem solver for quality manufacturing issues.

Coordinate  daily work schedules and  overtime requirements on a regular basis

Responsible for reporting the level of quality achieved by production.

Facilitate the identification of those areas, which are in need of quality breakthroughs.

Administrate feedback to drive continuous improvement and respond to customers’ concerns.

Works with all levels of the organization to propagate the company’s quality goals.

Direct the use of quality tools to check for conformance to standards and requirements.

Direct Quality Control activities to inspect and report the status of conformance in material.

Apply Project Management technique to group of quality projects.

Maintain an updated education on Quality Assurance Management and general management.

Work as a problem solver for quality/manufacturing issues.

Assist in development of new and motivating quality training curriculum.

Inspects product for various quality defects and conformance; report results Operations Manager

Other tasks as assigned by Operations Manager.

ORGANIZATIONAL RELATIONSHIPS:

1.       All plant employees

2.       All management Staff

3.       Regularly interacts with the workers, whose duties include management, assembly, sales, customer service, materials, clerical, maintenance,              and engineering.

4.       Interacts with other Windsor/Woodgrain locations, customers, and vendors.

QUALIFICATIONS/ ABILITIES:

This position requires at least one  year of  experience in Quality Assurance in a manufacturing/assembly environment or equivalent internship/co-op

In addition, the items below are desirable:

·         Experience in window or patio door manufacturing/assembly helpful

·         Good communication skills – verbal & written.

·         Ability to read and interpret blueprints and specifications.

·         Good organizational skills & attention to detail

·         Working knowledge of MS Word, Excel, PowerPoint and Windows a plus

·         Time management skills

·         Prior quality assurance and manufacturing experience a plus

·         Must be a problem solver and a facilitator.

·         Good organizational skills and attention to detail.

·         Ability to manage multiple duties at same time.