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FAQs

Warranty & Service FAQs

What warranty comes with Windsor windows and doors?
Windsor offers comprehensive warranties across its product collections, with coverage varying by product and components. Depending on the collection, warranty protection may include materials, workmanship, insulating glass, and select finishes. Your Windsor dealer can explain the warranty that applies to your specific products.
How do I register my warranty?
Warranty information and registration instructions are available through your Windsor dealer. Registering your products helps ensure your information is on file should you ever need warranty assistance.
What does the Windsor warranty cover?
Coverage varies by product collection but is designed to protect against manufacturing defects in materials and workmanship under normal use. Warranty details differ depending on the window or door you select, so be sure to review the warranty information for your specific product.
How long is the Windsor warranty?
Warranty terms vary by product collection and component. Your Windsor dealer can provide the complete warranty documentation and explain the coverage available for your project before you make your purchase.
What should I do if I need warranty service?
Start by contacting the Windsor dealer who supplied your windows or doors. They'll help evaluate the issue, determine whether it's covered under warranty, and guide you through the next steps.
Can I order replacement parts?
Yes. Many replacement parts are available through authorized Windsor dealers. Your dealer can help identify the correct parts for your product and coordinate ordering if replacements are needed.
How do I identify my Windsor windows?
Most Windsor windows include a product label located on the sash or frame. This label contains information that helps identify your product when requesting warranty service, replacement parts, or technical support.
I don't know who originally supplied my windows. Can I still get help?
Yes. If you're unsure which dealer supplied your windows, Windsor's customer service team can help connect you with the appropriate resource for service, replacement parts, or warranty assistance.
What information should I have before requesting service?
Having your product label information, approximate installation date, photos of the issue, and your dealer's name, if known, can help expedite the service process and ensure you receive the appropriate support.
Does normal wear and tear qualify for warranty coverage?
Like most manufacturer warranties, Windsor's warranty is intended to cover manufacturing defects rather than normal wear, improper installation, accidental damage, or lack of maintenance. Refer to your product's warranty documentation for complete terms and exclusions.
Who should I contact if I have questions about my windows or doors?
Your authorized Windsor dealer is your best resource for product information, maintenance recommendations, replacement parts, warranty questions, and service. They can provide personalized guidance based on the products installed in your home.
Where can I find warranty information before I buy?
Your Windsor dealer can provide complete warranty documentation for any Windsor product you're considering, allowing you to compare coverage and make an informed purchasing decision before placing your order.