If you are in any way dissatisfied with Windsor's response to your Claim, you must follow the steps of Windsor's Dispute Resolution Process as outlined below. Please note: You MUST complete the Warranty Claim process first. Please visit the Service Information page for more on how to contact a dealer near you or reach out to a Windsor representative for assistance.
Dispute Resolution Process
You and Windsor agree that any dispute arising out of or related to your Windsor products shall be settled pursuant to the terms of the Dispute Resolution Process defined in the warranty. The term Dispute shall include any claims related to the terms of the warranty, including claims related to the enforceability of any of its terms, and including claims alleging breach of this or any other warranty. The term Dispute shall also include claims alleging breach of contract, breach of warranty, tortious conduct on the part of Windsor including but not limited to negligence, violation of state or federal laws, ordinances, or regulations, and products liability claims, claims of fraud, misrepresentation, and violation of any consumer protection statute or laws.
Notice of Dispute
The first step in the Dispute Resolution Process is for you and Windsor to attempt to resolve your Dispute informally. The first step is for you to provide Windsor with a Notice of Dispute. Click here to complete the Notice of Dispute Form.
Response by Windsor
Windsor will have 60 days to respond to your Notice of Dispute by providing a written explanation of what Windsor is willing to do relative to your Dispute.
Waivers of Jury Trial and No Class Actions
IF YOU AND WINDSOR ARE UNABLE TO RESOLVE YOUR DISPUTE TO YOUR SATISFACTION, YOU CAN THEN SEEK TO FORMALLY RESOLVE YOUR DISPUTE THROUGH ARBITRATION. HOWEVER, YOU AGREE THAT YOU CAN ONLY DO SO AS AN INDIVIDUAL AND IN YOUR INDIVIDUAL CAPACITY, AND NOT AS A CLASS MEMBER OR REPRESENTATIVE IN A CLASS OR OTHER REPRESENTATIVE ACTION OR PROCEEDING. YOU ALSO AGREE THAT YOU CANNOT HAVE YOUR DISPUTE RESOLVED BY A JURY TRIAL, AND HEREBY WAIVE ANY RIGHT YOU MAY HAVE TO A JURY TRIAL, AND INSTEAD YOU AGREE THAT YOUR CASE WILL BE TRIED TO A JUDGE.
The full terms and conditions applicable to this Arbitration Agreement and these waivers are set forth in Windsor’s "Arbitration Agreement," which is incorporated herein by reference and is available to read here or by calling Windsor at 1-800-218-6186.
Arbitration Opt-Out Option
YOU CAN OPT OUT OF THE ABOVE ARBITRATION AGREEMENT AND WAIVERS. Click here to complete the Arbitration Opt-Out Form. In order to opt out of these provisions, you must fill out the Arbitration Opt-Out Form within 90 calendar days of the date you purchased or otherwise took ownership or other interest in your Windsor Products.
Failure to Follow Procedures or Processes
The failure to follow any of the steps outlined in the Claims Procedures or Dispute Resolution Process sections of the document does not alter, waive, or void any of the terms of this document. The only way to alter, waive, or void any of these terms is by "Opt Out" as described herein.
Applicable Law and Severability
The Dispute Resolution Process, including, but not limited to, issues related to its enforceability and effect, will be governed by the laws of the State of Minnesota without regard to conflict of law principles. If any term of this Dispute Resolution Process is found to be invalid or unenforceable in any particular jurisdiction, that term will not apply to that issue in that jurisdiction. Instead, that term will be severed with the remaining terms continuing in full force and effect.